Consultation and Feedback

The Scottish Fire and Rescue Service exists to ensure the safety and wellbeing of the people of Scotland.

Our mission is working together for a safer Scotland as stated in our current Strategic Leadership Plan. We aim to consult and seek feedback on all our services to ensure that we understand our customers’ needs and expectations and develop our services to meet these needs.

One of the key principles and values that underline the approach we take in delivering our mission (and its associated objectives) is one of active consultation.

We consult and seek feedback on our services to ensure that we understand our customers’ current and future needs, experiences and expectations, enabling us to identify service developments and improvements and to ensure that we critically assess our services and the information that we provide about them.

It's easy to get involved in our consultations and surveys, you can also complete our online comments and compliments form and our complaint form. 


Local Fire and Rescue Plan Review 2020

Following publication of the Scottish Fire and Rescue Strategic Plan 2019-22 in October 2019, we will be reviewing and revising our Local Fire and Rescue Plans.

We invite you to share your views on our local service provision. This is to make sure our local priorities remain relevant to local needs and risk as well as aligned to our new strategic ambitions.

This survey is open for ten weeks, closing on 18 March 2020.

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